Everyone requires some form of medical attention at some point in their lives. At Family Pharmacy, we strive to provide the best possible care. Here are some questions that are asked frequently by our customers.
The number of usable refills you currently have can be located on your prescription bottle label. For example, the remaining refills on your prescription bottle label can be confirmed by locating the highlighted phrase “____ refills until ____" near the bottom left of the label. If this information is unavailable to you, or you have trouble locating it, please feel free to call, fax, or e-mail us and one of our staff members will be happy to assist you.
In accordance with FDA regulations, no prescribed medication can be continuously dispensed without renewal. Non-controlled prescriptions remain valid, or refillable, until one year after the date they are written by your doctor. Controlled substances have only a six month refill allowance. Narcotics must be renewed by a written prescription from your doctor every refill. To locate the date a prescription refill was written, simply locate the date on the bottom of your prescription label. If you are unsure as to the classification of your particular prescription drug, or if any of this information is unavailable, please contact us by phone, fax, or e-mail.
Please Note: The validity of a written prescription is not to be confused with the prescription's expiration date, which refers to the date that the medication itself will have lost most of its potency.
Unfortunately no. In order for a pharmacy to be able to sell prescription drugs lawfully, the prescription must meet both of the following criteria: refillable and valid. All remaining refills are null and void should your prescription "expire" before you get to use them.
This is a question that is somewhat debated in the medical community. The general consensus, however, is that most (not all) medications may be safely consumed after the expiration date. We do not recommend the consumption of expired medication. It is in your best interest to simply renew the medication to avoid any unwanted complications.
When calling in refill orders by phone, our automated voicemail system (VoiceTech) will inform you whether or not your prescription can be refilled and will give you the option to let us contact your doctor, or to let you contact him/her yourself. Usually, it is unnecessary to contact your doctor yourself unless you are in serious need of your prescription(s). We also accept refill authorization requests verbally, or by fax.
Please Note: We are unable to actually speak with your doctor personally. All refill requests are either faxed to your doctor's office or left on their voicemail. Requests generally take between 24-72 hours to receive a response from your doctor’s office (depending on the office). If your refill request is an emergency, we recommend that YOU contact your doctor!
Prescriptions that have been put “on hold” may be ordered by phone (verbally only), just like you would order a normal prescription. However, instead of giving us the prescription number, please just provide the prescription name (or a description if you do not know the name) and inform us that it has been filed/put on hold (this is method is necessary due to the fact that “on hold” prescriptions are assigned new prescription numbers when transferred to our computer system - calling in your old prescription number(s), therefore, might result in us inadvertently calling your doctor for additional refills).
Our pharmacy staff can generally provide on-site consultations anytime during normal business hours – extremely busy times are the exception. Appointments are not necessary, though appreciated. Although insurance problems are probably best directed toward your insurance company, our pharmacists or pharmacy technicians will be happy to assist you with their wide range of experience and expertise. Due to the large numbers of factors that exist with these issues, we cannot address any specific problems in this FAQ. However, you may call, fax, or e-mail us at ANY time and we will respond directly or return your inquiry as soon as possible.
Of course! Please just provide us with the name of the pharmacy, the pharmacy's telephone number, the prescription name(s) or number(s), and the nature of the transfer (i.e. from us to them, or them to us).
Please Note: Controlled medications may only be transferred ONCE. Narcotics may NOT BE TRANSFERRED, so please choose your pharmacy wisely in this regard.
First of all, we want you to know how much we appreciate you choosing us! Please just contact us and provide us with the following information: your name, birthdate, permanent address, phone number, insurance information (you may either fax / e-mail a copy of the card, or bring it to us personally), prescription allergies (if applicable), any prescriptions you would like transferred from another pharmacy (if applicable), and your e-mail address (not required). If you have any questions or concerns about how to create a new account with us, you are welcome to contact us at any time - and, once again, THANK YOU!
VoiceTech is the automated voicemail system for Family Pharmacy that records refills orders by phone. It can be accessed at any time of day, even after closing. To leave prescription orders, simply follow the verbal prompts and you will be informed when your prescription(s) will be available for pick-up/delivery. If you do not have your prescription number available, or you simply wish to speak with us personally, you may press “3” at anytime during your call and you will be transferred to the first available staff member.
VoiceTech is the automated voicemail system for Family Pharmacy that records refill orders by phone. Please refer to this F.A.Q. if you are unsure of these criteria. Second, please provide the person to whom you are speaking with your name, the prescription number(s) you wish refilled (or the name/description of the prescriptions), any over-the-counter (OTC) items you would like included in your order (if applicable), whether said item(s) is/are pick-up or delivery, and any special instructions/questions you may have. Third, we would very much appreciate if you would inform us if your telephone number, address, insurance information, or any other pertinent information has recently changed!
At this time, our VoiceTech system is incapable of distinguishing between refills and new prescriptions orders. You may, however, call and speak with one of our staff members. Please see this FAQ for further details about "on hold" prescriptions.
Family Pharmacy provides a FREE delivery service for those without transportation, or even to those who just don’t have time to stop by the store (even though we love to see you!). Our delivery radius includes inside the city limits of Montgomery City and Wellsville, Monday through Friday. We also offer delivery to New Florence, High Hill, and Jonesburg on Tuesdays and Thursdays. Please call to verify that your address is within our delivery radius! Same-day deliveries must be placed before 3:00 PM for Montgomery City and Wellsville deliveries. We ask that you give us a 24 hour notice for New Florence, High Hill, and Jonesburg deliveries. If you have special delivery instructions (i.e. where to put the delivery, gate codes, calling before we deliver, etc.), please do so when you place your order.
Prescriptions ordered to be delivered before the cut-off times (see above) will be delivered the same day (see the exceptions for New Florence, High Hill, and Jonesburg above), assuming there are no difficulties filling your prescription(s). If your delivery is an EMERGENCY, we will work with you to ensure you receive it within the allotted time - please indicate so during your order.
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